Client Journey

When you (or your friend or family member) call us, we’ll make an assessment appointment for you. If someone made the appointment on your behalf, we’ll ask them to come to the first appointment as well. You’ll need written consent from your parent or guardian if you’re under 18.

There’s nothing to worry about when you come to see us. We treat everyone with dignity and respect, and we never pass judgement. We’ll welcome you warmly.

At the first meeting, you’ll be invited to have a cup of tea or coffee and talk to one of our team to try to identify the reasons behind your self-harming.

You will then be assigned an understanding therapist, who will invite you to come for sessions at least twice a week. We know that someone’s mood and outlook can be high after a session, but it can sometimes drop again. This is why it’s important to have frequent sessions.

A therapist will never ask you to stop self-harming. They know that it’s how you might be coping at the time. You may stop self-harming and then start again. This is all part of the process and nothing to despair about. Just tell your therapist and you can work together to identify what happened to trigger the self-harm again.

Regardless of your age, the therapy process is completely confidential. However, for those under 18, we can advise your parent(s) or guardian(s) on how to support you.