Clinical Support Administrator Pieta House Athlone

Job Description: Clinical Support Administrator
Location: Pieta House Athlone
Working hours: Part-time position – 12 hours per week
(evening and weekend work may be required, hours may increase in line with business demands)
Hourly rate: €13.13

About: Pieta House provides a range of counselling services for people who are suicidal, who engage in self-harm or who are bereaved by suicide. Pieta House also operates a national Freephone Helpline (1800 247 247) and a dedicated Research, Training and Advocacy office. We are committed to delivering our services with care and professionalism and continue to strive to ensure that we provide the best service for our clients.

Roles & Responsibilities
The role of the Clinical Support Administrator is to support the centre manager in the running of certain aspects of the centre’s daily activities. 
 
This role will include, but may not be limited to the following:
  • To assist the with managing waiting lists on a regular basis to ensure clients have been contacted with either an appointment, an offer of a holdover or a phone call to check in with them, to see how they are
  • To welcome and greet clients to the centre in a professional manner
  • To liaise with therapists, clients and team members and communicate in an effective and timely manner
  • To adhere to a set of core values, and to the Vision, Mission and Values of Pieta House, in good times and bad

Education, Skills & Experience


The ideal candidate:

  • Is always straightforward and impartial in dealing with others
  • Must be highly organised and efficient when dealing with all aspects of the role
  • Exercises good judgment about who to share information with when the level of confidentiality is unclear
  • Insists on integrity at all levels of his/her organisation
  • Must be flexible and willing to take direction from the manager in a busy working environment
  • Possesses excellent literacy, written, communication and interpersonal skills
  • Must have an excellent, compassionate and caring telephone manner
  • Must have strong and proficient computer skills, and ideally have completed the ECDL course
  • Is proficient in using Microsoft office, Outlook, etc.
  • Maintains absolute discretion in all aspects of the work
  • Has the ability to work on their own initiative and a strong ability to work with a team of therapists as well as with our Pieta House clients and stakeholders
  • Is committed to working closely with the centre manager to resolve together issues as they arise
  • Will be interested in and demonstrate a belief and enthusiasm for the work of Pieta House
  • Experience in Salesforce CRM or similar database would be an advantage

Applications should be made via email, attaching a cover letter (outlining your particular suitability to the role) with an updated Curriculum Vitae to louise.hill@pieta.ie. The closing date for receipt of applications is Thursday 28th March 2019.

Pieta House is an equal opportunity employer and does not discriminate against individuals on the basis of gender, age, race, colour, nationality, ethnic or national origin, religion, marital status, family status, sexual orientation, disability or membership of the travelling community.

Note: the successful candidate will be required to complete a Garda Vetting application form.