Clinical Support Coordinator - Pieta House Lucan

Role Vacant: Clinical Support Coordinator

Location: Pieta House Lucan

Working hours: Full-time position – 40 hours per week
(evening and weekend work may be required)

Pieta House provides a range of counselling services for people who are suicidal, who engage in self-harm or who are bereaved by suicide. Pieta House also operates a national Freephone Helpline (1800 247 247) and a dedicated Research, Training and Advocacy office. We are committed to delivering our services with care and professionalism and continue to strive to ensure that we provide the best service for our clients.

Roles & Responsibilities

The role of the Clinical Support Coordinator is to support the centre manager in the running of certain aspects of the centre’s daily activities. This role will include, but may not be limited to the following:

  • Managing the clinical support administration team in the centre
  • To check and manage waiting list on a regular basis to ensure clients have been contacted with either an appointment, an offer of a holdover or a phone call to check in with them, to see how they are
  • To liaise with therapists, clients and team members and communicate in an effective and timely manner
  • Must be highly organised and efficient when dealing with all aspects of the role
  • Must be flexible and willing to take direction from the manager in a busy working environment
  • Adheres to a set of core values and to the Vision, Mission and Values of Pieta, in good times and bad
  • Is always straightforward and impartial in dealing with others
  • Exercises good judgment about who to share information with when the level of confidentiality is unclear
  • Uses flawless discretion and judgment in discussing information about the organisation with people outside the company
  • Insists on integrity at all levels of his/her organisation

Education, Skills & Experience

The ideal candidate:

  • Line management experience is essential for this role
  • Possesses excellent literacy, written, communication and interpersonal skills
  • Must have an excellent, compassionate and caring telephone manner
  • Must have strong and proficient computer skills, and ideally have completed the ECDL course
  • Is proficient in using Microsoft office, Outlook, etc.
  • Maintains absolute discretion in all aspects of the work
  • Has the ability to work on their own initiative and a strong ability to work with a team of therapists as well as with our Pieta House clients and stakeholders
  • Is committed to working closely with the centre manager to resolve together issues as they arise
  • Will be interested in and demonstrate a belief and enthusiasm for the work of Pieta House
  • Experience in Salesforce CRM or similar database would be an advantage
  • Have completed Assist Training Course

Applications should be made via email, attaching a cover letter (outlining your particular suitability to the role) with an updated Curriculum Vitae to louise.hill@pieta.ie. The closing date for receipt of applications is 5pm Thursday 14th March 2019.

Pieta House is an equal opportunity employer and does not discriminate against individuals on the basis of gender, age, race, colour, nationality, ethnic or national origin, religion, marital status, family status, sexual orientation, disability or membership of the travelling community.

Note: the successful candidate will be required to complete a Garda Vetting application form.