The Pieta 24hr Crisis Helpline is a confidential and professional service providing telephone/SMS crisis support, advice, and referral for those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members

Pieta is presently recruiting Remote Helpline Counsellors/Psychotherapists to join our existing team. Our Remote 24hr Crisis Helpline Therapist’s work 24 hours a week on a rolling roster to ensure our service is available 24 hours a day throughout the year.

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Location: Remote
Position Type: 24hrs per week on average (13 X 8hr shifts per month)
Salary: €22.84 basic rate per hour - €30.00 Sunday rate per hour

The Ideal Candidate Will:

  • Have completed a Diploma or Degree course in Counselling & Psychotherapy.

  • Be a Fully Accredited or Pre-Accredited member of IACP, IAHIP, FTAI, NAPCP, ICP, BACP or equivalent.

  • Be flexible and available to work shifts across the 24-hour day, including night shifts & weekends and on a rotating basis.

  • Have previous helpline experience, either in a paid or voluntary capacity.

  • Have completed training and be experienced in working with those at risk of or affected by suicide.

  • Demonstrate evidence of their personal therapy work.

  • Demonstrate excellent listening, communication, decision-making and assessment skills.

  • Demonstrate great warmth and the ability to empathise.

  • Work as part of a Clinical Team.

  • Be proficient in MS Office and Outlook.

  • Have experience using Salesforce or similar CRM system

The Successful Candidate Shall be Required to:

  • Build relationships and support callers using the stated policies and procedures of the Helpline.

  • Work within the ethos and philosophy of Pieta

  • Receive ongoing external clinical supervision and attend group supervision internally in Pieta once per calendar month.

  • Actively participate in Pieta internal meetings as appropriate e.g. staff/clinical meetings.

  • Take responsibility for one’s own continued professional development.

  • Keep up to date with best practice and procedures at all times in line with the Code of Ethics of IACP, IAHIP, FTAI, NAPCP, BACP, ICP or equivalent.

Note: The successful candidate will be required to complete a Garda Vetting application form.

Applications for the above should be made through our website or via email, attaching a cover letter (outlining your particular suitability to the role) with an updated Curriculum Vitae to

Closing date: 3rd December 2021


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