The Pieta 24hr Crisis Helpline is a confidential and professional service providing telephone/SMS crisis support, advice, and referral for those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members

Pieta is presently recruiting Remote Helpline Counsellors/Psychotherapists to join our existing team. Our Remote 24hr Crisis Helpline Therapist’s work 24 hours a week on a rolling roster to ensure our service is available 24 hours a day throughout the year.

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Location: Remote
Position Type: 1 year Fixed Term Contract
Salary: €19.03 basic rate per hour - €25.00 Sunday rate per hour

The Ideal Candidate Will:

  • Have completed a Diploma or Degree course in Counselling & Psychotherapy.

  • Be an Accredited or Pre-Accredited member of IACP, IAHIP, FTAI, NAPCP, ICP, BACP or equivalent.

  • Be flexible and available to work shifts across the 24-hour day, including night shifts & weekends and on a rotating basis.

  • Demonstrate evidence of their personal therapy work. 

  • Excellent listening, communication, decision-making and assessment skills.

  • Great warmth and the ability to empathise.

  • Proficiency in MS Office and Outlook.

The Successful Candidate Shall be Required to:

  • Build relationships and support callers using the stated policies and procedures of the Helpline.

  • Work within the ethos and philosophy of Pieta

  • Receive ongoing external clinical supervision and attend group supervision internally in Pieta once per calendar month.

  • Actively participate in Pieta internal meetings as appropriate e.g. staff/clinical meetings.

  • Take responsibility for one’s own continued professional development.

  • Keep up to date with best practice and procedures at all times in line with the Code of Ethics of IACP, IAHIP, FTAI, NAPCP, BACP, ICP or equivalent.

Desirable Criteria;

  • Previous helpline experience, either in a paid or voluntary capacity.

  • Training and experience in working with those at risk of or affected by suicide.

  • Experience in working as part of a Clinical Team

  • Experience using Salesforce or similar CRM system

To Apply: Applications should be submitted by email to

Applications should include CV and cover letter outlining suitability to the role. Closing date for applications is 25th June 2021.

Note: The successful candidate will be required to complete a Garda Vetting application form.


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