The role of the Client Allocation Support Coordinator is to support the provision of check in calls and initial risk and suitability assessments to clients accessing Pieta’s services.

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Location: Remote - Must be based in Republic of Ireland
Position Type: 6 Month Contract
Salary: €18.50 per hour

Role & Responsibilities:

The role of the Client Allocation Support Coordinator is to support the provision of check in calls and initial risk and suitability assessments to clients accessing Pieta’s services. Reporting directly to the Regional Support Coordinator this role will include, but may not be limited to the following: 

  • Check and manage waiting lists to ensure clients have been contacted with either an appointment, or a phone call to check in with them  

  • Support clients awaiting therapy by providing weekly or bi-weekly check in calls and outlining client support plan

  • Identify clients no longer wishing to engage in therapy and ensure files are closed

  • Ensure accurate record keeping and client status updates  

  • Liaise with lead regional support coordinator and manager to support waitlist management

  • Ensure data kept in line with GDPR, data protection and confidentiality policies  

  • Work in accordance with the policies and procedures of Pieta  

Education, Skills & Experience Required:

  • Be a pre accredited Psychotherapist / Counselling Psychologist with IACP, BACP, IAHIP, FTAI, IAPTP, APPI, APCP, NAPCP, PSI or ICP

  • Strong clinical and risk assessment skills

  • Excellent Interpersonal and Communication Skills  

  • Must have a compassionate and caring telephone manner  

  • Able to manage highly emotive situations, to remain calm and respond appropriately  

  • Exercises good judgment about who to share information with when the level of confidentiality is unclear  

  • Demonstrate a belief and enthusiasm for the work of Pieta and adhere to the core values of Pieta  

  • Ability to work on their own initiative and a strong ability to work with a team  

  • Organised and flexible in meeting multiple demands  

  • Proficient in using Microsoft office  

  • Experience working with databases will be an advantage (e.g. Salesforce CRM) 

  • Good organisational and administration skills with careful attention to detail  

  • Capacity to complete work in a timely and accurate manner  

Note: Garda Vetting is required (of the successful candidates) for this position.

Applications for the post should be made via email, attaching a cover letter (outlining your particular suitability for the role) with an updated Curriculum Vitae to recruitment@pieta.ie. The closing date for receipt of applications is 24th September 2021.

PIETA IS AN EQUAL OPPORTUNITIES EMPLOYER

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