The CSM will lead a team of Psychotherapists and Centre Administrator's, ensuring safe, compassionate and effective responses to complex and high-risk presentations, while maintaining oversight of clinical governance and risk management across the service.
The Role:
The role of the Clinical Service Manager is to manage Therapists and Centre Administrators and oversee therapy and clinical issues that may arise. Reporting directly to the Regional Manager, this role ensures quality in service delivery and consistency in approach.
This role will include, but not be limited to the following:
Promote and maintain the ethos of Pieta which is rooted in compassion and care
Monitor and support therapists in the delivery of safe, high quality therapeutic interventions
Ensuring best practices in clinical governance, up to date accreditation and insurance
Ensuring all therapists attend individual and group supervision
Oversee client assessments and risk assessments, ensuring best practice, and supporting access to the service in line with our service model and ensure that risk management strategies are implemented and reviewed as needed
People management including Therapists and Centre Administrators
Probation and performance management and individual management support meetings
Oversee staff training, inductions, rostering and record completion
Oversee file management in-line with GDPR, data protection and confidentiality
Act as a Pieta Clinical Representative in the local community as required and agreed by Regional Manager
Consult and collaborate with Regional Manager
Escalate areas of concern to Regional Manager
Implement all policies and procedures and monitor and ensure compliance by all staff
Work closely with operations department to ensure Health & Safety compliance in centres/with staff
Liaise with Regional Support Coordinator and Regional Manager for appropriate allocation of clients and waiting lists
Maintain an agreed clinical caseload if required (dependent on service needs)
Ability to fulfil obligations as per the Children First Act 2015
Work in accordance with Pieta’s Policies, Procedures and Guidelines to ensure consistent delivery of services and compliance with legislation e.g in the following areas: Health and Safety, GDPR and Child Protection
Work within an agreed budget
Qualification, Skills & Experience Required:
A recognized qualification at a minimum QQI Level 8* in Counselling and/or Psychotherapy. *(A recognised Level 7 in Counselling and / or Psychotherapy obtained pre-2018 along with accreditation will be accepted)
A minimum of two years of supervisory or management experience
Proficiency in clinical governance, safeguarding legislation and outcome monitoring
Excellent communication and interpersonal skills
Proficient in using Microsoft Office
Experience of working with a broad cross section of staff and professionals, across agencies/communities
Experience in managing remote teams
Experience with databases an advantage (e.g. Salesforce CRM)
Applications for the above should be made through our website attaching a cover letter outlining your particular suitability to the role and an updated C.V.
Closing Date: 17th April 2026
Please Note: Garda Vetting is required of the successful candidate
Pieta is an equal opportunities employer which means we do not discriminate based on age, race, colour, religion, ethnicity, national origin, sex, sexual orientation, or physical/mental disability. We are committed to a diverse and inclusive workplace for all. We offer additional support to those with additional requirements. Please let us know if you require support ahead of your interview.