Pieta’s vision is a world where suicide, self-harm and stigma have been replaced by hope, self-care and acceptance. Pieta provide a range of counselling services for people who are suicidal, engage in self-harm or who are bereaved by suicide. Pieta also operate a national 24-hour helpline (1800 247 247) and a dedicated Education and Training office. We are committed to delivering our services with care and professionalism and continue to strive to ensure that we provide the best service for our clients.
About the role:
The role of the Clinical Service Manager is to manage a team of Therapists and Centre Administrators and oversee therapy and clinical issues that may arise. Reporting directly to the Regional Manager, this role ensures quality in service delivery and consistency in approach.
Salary: €61,186.02 per annum
Annual Leave: 26 days per year plus 2 concession days on Good Friday & Christmas Eve
Location: Based in Pieta Swords with travel to Pieta outreaches as and when required
Contract Hours: 35 hrs per week spread over 5 days (Monday to Friday)
Hours of work: The roster pattern for this role is 9am-5pm two days per week, 8am-4pm two days and one day an evening shift is required from 12pm - 8pm (day negotiable)
Contract type: Permanent
Responsibilities:
Promote and maintain the ethos of Pieta which is rooted in compassion and care
Monitor and support therapists in the delivery of safe, high quality therapeutic interventions
Ensuring best practices in clinical governance, up to date accreditation and insurance
Ensuring all therapists attend individual and group supervision
Oversee client assessments and risk assessments, ensuring best practice, and supporting access to the service in line with our service model and ensure that risk management strategies are implemented and reviewed as needed
People management including Therapists and Centre Administrators
Probation and performance management and individual management support meetings
Oversee staff training, inductions, rostering and record completion
Oversee file management in-line with GDPR, data protection and confidentiality
Act as a Pieta Clinical Representative in the local community as required and agreed by Regional Manager
Consult and collaborate with Regional Manager
Escalate areas of concern to Regional Manager
Implement all policies and procedures and monitor and ensure compliance by all staff
Work closely with operations department to ensure Health & Safety compliance in centres/with staff
Liaise with Regional Support Coordinator and Regional Manager for appropriate allocation of clients and waiting lists
Maintain an agreed clinical caseload if required (dependent on service needs)
Ability to fulfil obligations as per the Children First Act 2015
Work in accordance with Pieta’s Policies, Procedures and Guidelines to ensure consistent delivery of services and compliance with legislation e.g in the following areas: Health and Safety, GDPR and Child Protection
Work within an agreed budget
Education, Skills & Experience required:
Be a fully qualified and fully accredited Psychotherapist
A minimum of two years of supervisory or management experience
Excellent communication and interpersonal skills
Proficient in using Microsoft Office
Experience of working with a broad cross section of staff and professionals, across agencies/communities
Be interested in and demonstrate a belief and enthusiasm for the work of Pieta
Experience with databases an advantage (e.g. Salesforce CRM)
How to Apply:
Applications for the above should be made through our website by clicking the ''Apply Now'' button below
You will be asked to upload a CV and Cover Letter to support your application.
To assess suitability for this role, in your cover letter please include details on the following:
Qualifications in Counselling/ Psychotherapy
Accreditation confirmation
Detail of management experience relevant to this job description
Note: Garda Vetting is required of the successful candidate for this position.
Closing date: 28th July 2026
Employee Benefits:
Bursary Scheme - €3000 contribution to course relevant to your role
CPD allowance and paid study days each year
Entitlement to 2 paid supervision (independent) sessions per month up to a maximum of €70 per session
Occupational 5% pension scheme (Upon completion of probation period)
Travel pass & bike to work schemes
Employee Assistance Programme
Supportive team environment with monthly in-house group supervision and Pieta Way training for all new starters
Pieta is an equal opportunities employer, meaning we do not discriminate based on age, race, colour, religion, ethnicity, national origin, sex, sexual orientation, or physical/mental disability. We are committed to a diverse and inclusive workplace for all. We offer additional support to those with additional requirements. Please let us know if you require support ahead of your interview.