Pieta’s vision is a world where suicide, self-harm and stigma have been replaced by hope, self-care and acceptance. Pieta provide a range of counselling services for people who are suicidal, engage in self-harm or who are bereaved by suicide. Pieta also operate a national 24-hour helpline (1800 247 247) and a dedicated Education and Training office.  We are committed to delivering our services with care and professionalism and continue to strive to ensure that we provide the best service for our clients.

Tralee Centre Opening hours:

Mon: 9am to 8pm
Tues: 9am to 6pm
Wed: 9am to 6pm
Thurs: 9am to 8pm
Fri: 9am to 5pm

The role of the Clinical Service Manager is to manage Therapists and Centre Administrations and oversee therapy and clinical issues that may arise. Pieta Tralee currently employs a team of 9x Psychotherapists and 3x Centre Administrators.

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Location: 28 Moyderwell, Tralee, Co. Kerry, V92 ADP1
Position Type: Permanent Full time contract / Mon - Fri 9am-5pm (some evening work may be required)
Salary: €59,682 per annum

Role & Responsibilities:

Reporting directly to the Regional Manager this role ensures quality in service delivery and consistency in approach. 

  • Promote and maintain the ethos of Pieta which is rooted in compassion and care

  • Monitor and support therapists in the delivery of safe, high quality therapeutic interventions

  • Ensuring best practice in clinical governance, up to date accreditation and insurance

  • Ensuring all therapists attend individual and group supervision

  • Oversee client assessments and risk assessments, ensuring best practice, and supporting access to the service in line with our service model and ensure that risk management strategies are implemented and reviewed as needed

  • People management including Therapists and Centre Administrators

  • Probation and performance management and individual management support meetings

  • Oversee staff training, inductions, rostering and record completion

  • Oversee file management in-line with GDPR, data protection and confidentiality

  • Act as a Pieta Clinical Representative in the local community as required and agreed by Regional Manager

  • Consult and collaborate with Regional Manager

  • Escalate areas of concern to Regional Manager

  • Implement all policies and procedures and monitor and ensure compliance by all staff

  • Work closely with operations department to ensure Health & Safety compliance in centres/with staff

  • Liaise with Regional Support Coordinator and Regional Manager for appropriate allocation of clients and waiting lists

  • Maintain an agreed clinical caseload (only when required)

  • Work within an agreed budget

  • Ability to fulfil obligations as per the Children First Act 2015

  • Work in accordance with Pieta’s Policies, Procedures and Guidelines to ensure consistent delivery of services and compliance with legislation e.g  in the following areas: Health and Safety, GDPR and Child Protection

Education, Skills & Experience Required:

  • Must be a qualified and fully accredited Psychotherapist or Counselling Psychologist with IACP, BACP, IAHIP, FTAI, IAPTP, APPI, APCP, NAPCP, PSI or ICP.

  • A minimum of two years supervisory or management experience

  • Excellent communication and interpersonal skills

  • Proficient in using Microsoft Office 

  • Experience of working with a broad cross section of staff and professionals, across agencies/communities

  • Be interested in and demonstrate a belief and enthusiasm for the work of Pieta

  • Experience with databases an advantage (e.g. Salesforce CRM)

Employee Benefits:

  • Competitive salary and 26 annual leave days per annum ( plus additional 2 concession days for Good Friday & Christmas Eve)

  • Bursary Scheme - up to €3000 annual contribution to a course relevant to your role

  • Paid external supervision sessions

  • Access to training & development opportunities including annual CPD allowance

  • Access to contributory pension scheme

  • Life Assurance benefit

  • Employee Assistance Programme

  • Travel Pass/Bike to Work Scheme

Applications for this post should be made via the website or by email to recruitment@pieta.ie by 30th December 2023. Please attach a CV and cover letter outlining your particular suitability to the role.

Please Note: Garda Vetting is required of the successful candidate

Pieta is an equal opportunities employer, meaning we do not discriminate based on age, race, colour, religion, ethnicity, national origin, sex, sexual orientation, or physical/mental disability. We are committed to a diverse and inclusive workplace for all. We offer additional support to those with additional requirements. Please let us know if you require support ahead of your interview.

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