Pieta is presently recruiting for a Helpline Coordinator to join our existing team. The role of Helpline Coordinator is support the staff and operation of the Crisis Helpline.

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Location: Remote
Position Type: 1 year contract
Salary: €43,428

Role & Responsibilities:

The Pieta 24hr Crisis Helpline is a confidential and professional service providing telephone/SMS counselling, crisis support, advice, and referral for those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.

  • Ability to support the day-to-day operation of the Helpline team

  • Co-ordinate internal meetings as appropriate e.g. staff/clinical meetings

  • Support the coaching, training and development of new team members

  • Oversee file management in-line with GDPR, data protection and confidentiality

  • Complete and co-ordinate roster on a monthly basis

  • Processing leave requests

  • Assist in recruitment and retention of team

  • Act as a point of escalation on shift and respond to team queries

  • Build relationships and support callers using the stated policies and procedures of the Helpline

  • Work within the ethos and philosophy of Pieta

  • Receive ongoing external clinical supervision and attend group supervision internally in Pieta once per calendar month

  • Keep up to date with best practice and procedures at all times in line with the Code of Ethics of IACP, IAHIP, FTAI, NAPCP or ICP

  • Maintain policies and procedures and ensure that they are up to date and relevant in line with current Covid-19 guidelines

Education, Skills & Experience Required:

  • Have completed a Diploma or Degree course in Counselling & Psychotherapy

  • Be a fully accredited member of IACP, IAHIP, FTAI, NAPCP, ICP or equivalent

  • Be flexible and available to work shifts

  • A minimum of two years supervisory experience

  • Have previous helpline experience, either in a paid or voluntary capacity

  • Have completed training and be experienced in working with those at risk of or affected by suicide

  • Demonstrate excellent listening, communication, decision-making and assessment skills.

  • Demonstrate great warmth and the ability to empathise

  • Work as part of a Clinical Team

  • Be proficient in MS Office and Outlook

  • Have experience using Salesforce or similar CRM system

Note: Garda Vetting is required (of the successful candidates) for all positions.

Applications for the above should be made via email, attaching a cover letter (outlining your particular suitability to the role) with an updated Curriculum Vitae to recruitment@pieta.ie by 15th October 2021.


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