The Head of IT & Digital Security leads Pieta’s digital transformation, systems oversight, and technology strategy.
This role is central to delivering a secure, resilient, and client-focused technology environment that supports Pieta’s mission of preventing suicide and self-harm.
The Role:
The Head of IT & Digital Security leads Pieta’s digital transformation, systems oversight, and technology strategy.
This role is central to delivering a secure, resilient, and client-focused technology environment that supports Pieta’s mission of preventing suicide and self-harm.
You will drive innovation, ensure robust data governance, and manage key technology partnerships so that systems, data, and digital tools enhance the experience of clients, staff, donors, and volunteers — improving both service delivery and organisational efficiency.
Strategic Leadership
Develop and deliver Pieta’s IT and digital strategy aligned with the organisation’s mission and strategic plan.
Champion innovation and continuous improvement across client, donor, and staff-facing systems.
Collaborate with senior leaders to identify and implement technology-led solutions that enhance impact, accessibility, and efficiency.
Represent IT and digital matters at senior leadership, Board, and committee level.
Systems & Infrastructure Oversight
Ensure reliability, security, and efficiency of core systems, applications, and infrastructure.
Oversee IT service management and hold external technology partners accountable for delivery and performance.
Lead operational resilience efforts including disaster recovery, data protection, and business continuity planning.
Develop and manage the ICT budget, ensuring effective investment and cost control.
Digital Transformation
Lead the implementation of Pieta’s systems transformation project across all areas of the organisation.
Support the organisation to drive the digitisation and automation of processes to enhance client care and staff efficiency across all areas.
Identify, evaluate, and implement digital tools that improve collaboration, insight, and outcomes and ensure all areas are supporting this approach.
Promote digital inclusion and capability across the organisation through effective training and change management.
Cybersecurity & Data Governance
Act as Pieta’s lead on cybersecurity and data protection, ensuring compliance with GDPR and relevant standards.
Establish and maintain strong cybersecurity policies, frameworks, and incident response protocols.
Collaborate with the Data Protection Officer and other stakeholders to ensure data integrity, confidentiality, and appropriate use.
Provide regular reporting on IT risk, security posture, and mitigation strategies.
Data & Insights
Oversee data systems and quality to enable evidence-based decision-making.
Working closely with the data analytics function support the development of data analytics and reporting to inform strategy, service design, and donor engagement.
Ensure appropriate data lifecycle management and governance processes are in place.
Project & Portfolio Management
Lead digital and IT projects from conception to delivery, ensuring timelines, quality, and value for money.
Manage project risk, scope, and stakeholder communication.
Establish clear KPIs and reporting mechanisms to track outcomes and impact.
Leadership & Governance
Build, lead, and mentor the IT team.
Foster a collaborative, service-oriented culture within IT.
Develop and maintain IT-related policies, standards, and governance frameworks.
Contribute actively to organisational planning, culture, and values.
Undertake additional tasks as agreed with the CEO to support Pieta’s mission and strategic priorities
Qualification, Skills & Experience Required:
Minimum 10 years’ experience in senior IT, digital transformation, or systems leadership roles.
Proven experience leading digital or IT change projects in a complex, multi-site or service-oriented environment (charity, healthcare, or public sector desirable).
Strong knowledge of IT infrastructure, cloud environments, and cybersecurity frameworks.
Demonstrated success in implementing enterprise systems (CRM, case management, ERP, or similar).
Experience managing multiple stakeholders including contractors, vendors and service providers, including contract and performance management.
Strong background in operational resilience, disaster recovery, and business continuity.
Familiarity with data management, analytics, and reporting.
Experience in budget management and strategic planning.
Excellent communication skills with the ability to influence senior stakeholders and Boards.
Relevant third-level qualification in IT, Computer Science, or related field (Master’s desirable).
Professional certifications in IT management, cybersecurity, or project management (e.g., ITIL, CISSP, PMP) are advantageous.
Applications for the above should be made through our website attaching a cover letter outlining your particular suitability to the role and an updated C.V.
Closing Date: 5th December 2025
Pieta is an equal opportunities employer which means we do not discriminate based on age, race, colour, religion, ethnicity, national origin, sex, sexual orientation, or physical/mental disability. We are committed to a diverse and inclusive workplace for all. We offer additional support to those with additional requirements. Please let us know if you require support ahead of your interview.