Pieta is a national organisation dedicated to supporting people experiencing distress, including those impacted by suicide and self-harm. We provide free, accessible counselling, therapy, and support services to individuals and families when they need it most.
We are currently recruiting within our HR team to help deliver high-quality people operations across the organisation.
Role & Responsibilities:
The People Operations Specialist plays a key part in the day-to-day delivery of HR services, offering expert advice and hands-on support across areas such as employee relations, occupational health, health and safety, performance management and policy administration.
The successful candidate will ensure that people processes are applied consistently and compliantly, in line with organisational values, while supporting managers and employees throughout the entire employee lifecycle.
Key Responsibilities:
Employee Relations (ER)
Manage employee relations cases including absence, conduct, capability, performance, and grievance matters
Provide practical, timely advice to managers on ER issues in line with policy, employment legislation, and best practice
Draft ER documentation including investigation reports, outcome letters, and meeting notes
Support and guide managers through formal and informal processes
Escalate complex or high-risk cases appropriately
Occupational Health (OH) & Wellbeing
Coordinate Occupational Health referrals and manage ongoing cases
Interpret OH reports and support managers with recommendations and reasonable adjustments
Monitor long-term absence and support return-to-work planning
Maintain accurate OH records in line with confidentiality and data protection requirements
Health & Safety
Support day-to-day health and safety administration and compliance
Coordinate risk assessments, including pregnancy and workplace risk assessments
Support incident reporting, investigations, and follow-up actions
Maintain health and safety documentation and training records
Promote wellbeing initiatives and safe working practices
Performance Management
Support performance management processes, including probation, reviews and performance improvement plans
Advise managers on managing underperformance and development needs
Ensure performance processes are applied consistently and fairly
Policy Management & Compliance
Maintain and update People & Culture policies and procedures for day-to-day operational changes
Ensure policies reflect current legislation and organisational practice
Support communication and implementation of policy updates across the organisation
Provide guidance to managers and employees on policy interpretation
People Operations & Administration
Produce standard and non-standard HR documentation and correspondence
Contribute to audits, reporting and compliance activities
Support continuous improvement of people processes and employee experience
Essential Education, Skills and Experience:
3 years+ experience in a People Operations, HR Advisor, or similar role
Relevant qualifications in HR will be a distinct advantage
Strong knowledge of employee relations processes and employment legislation
Confidence advising managers on performance management
Experience coordinating health and safety processes and compliance
Strong attention to detail and organisational skills
Excellent communication and stakeholder management skills
Experience updating and maintaining HR policies
Experience working in a regulated or complex environment
Professional, pragmatic, and solutions-focused
Calm and confident when handling sensitive issues
Highly organised with the ability to manage competing priorities
Approachable, discreet and values-driven
Desirable:
Experience contributing to HR strategy and change initiatives
How to Apply:
Applications for this post should be made by 7th April 2026. Please attach a CV and cover letter outlining your particular suitability for the role.
Pieta is an equal opportunities employer, meaning we do not discriminate based on age, race, colour, religion, ethnicity, national origin, sex, sexual orientation, or physical/mental disability. We are committed to a diverse and inclusive workplace for all. We offer additional support to those with additional requirements. Please let us know if you require support ahead of your interview.