Pieta’s vision is a world where suicide, self-harm and stigma have been replaced by hope, self-care and acceptance. Pieta provide a range of counselling services for people who are suicidal, engage in self-harm or who are bereaved by suicide. Pieta House also operate a national 24-hour helpline (1800 247 247) and a dedicated Education and Training office. We are committed to delivering our services with care and professionalism and continue to strive to ensure that we provide the best service for our clients.

Role & Responsibilities:

As a Quality Assurance & Risk Manager you will develop, deliver, and implement a comprehensive quality and safety framework with associated structures, policies and processes. This work will improve quality, safety and service delivery across the organisation creating a safe and person-centred service for both clients and staff.

  • Be responsible for the development and oversight of targeted improvement initiatives with the relevant stakeholders which will result in the delivery of better and safer services

  • Lead the development and monitoring of improvement strategies to address quality and safety

  • To ensure the quality management system is process-led and focused on continuous improvement

  • Work with managers to design quality improvement programmes / initiatives, data processing and analysis which will support implementation and monitoring of quality and client safety

  • Oversee the development of policies and procedures to support effective working in line with legislation, standards and best practice

  • Develop and support systems and processes for incident management including communication and escalation of serious incidents

  • Oversee periodic audits as required for the purpose of assurance

  • Develop and manage systems and processes to support and coordinate clinical audit activity within clinical services and departments

  • Develop a process for tracking implementation of recommendations from major reports, investigations and audits

  • Instigate the development of training programmes required to assist compliance and continuous quality improvement

  • Analyse and summarise performance improvement data and report on findings and outcomes

  • Maintain and update the Clinical Risk Register

  • Provide advice and support on all aspects of risk and incident management

  • Participate in Incident Management Teams and where required, lead and support system analysis investigations

  • Contribute to the development of performance indicators for risk management system which can be monitored (quality and safety profile)

  • Provide reports on performance in relation to quality and patient safety

  • Participate in collaborative working on initiatives / committees to ensure integration and implementation of change

  • Have a working knowledge of Standards (e.g. Safer Better Healthcare; Best Practice Guidance for Suicide Prevention), and comply with associated protocols for implementing and maintaining these standards as appropriate to the role

Skills & Experience:

  • A relevant third level qualification in health, social care, early years, business administration or other areas relevant to the role

  • 3-5 years’ experience within the area of quality assurance and/or quality management

  • A minimum of 2 years’ experience within the area of systems and processes and procedures

  • Health and Safety qualification or BSc/BA in safety management or similar field

  • Experience with writing policies and procedures for health and safety and knowledge of legislation

  • Proficient in MS Office and strong reporting/data analysis skills

  • Working knowledge of safety management information system

  • Demonstrated organisational, problem solving and communication skills

Note: Garda Vetting is required (of the successful candidates) for all positions.

Applications for the above should be made through our website or via email, attaching a cover letter (outlining your particular suitability to the role) with an updated Curriculum Vitae to recruitment@pieta.ie by 16th June 2021.


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