The Pieta 24hr Crisis Helpline is a confidential professional service providing telephone/SMS crisis support, advice, and referral for those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.

Pieta is presently recruiting Remote Helpline Psychotherapists to join our existing team.

Hours: 24hrs per week on average (13 X 8hr shifts per month)

Location: Fully Remote – Laptop and phone will be provided

Salary: €22.84 basic rate per hour/€30.00 Sunday rate per hour

24hr Crisis Helpline therapists works morning, afternoon, evening and night shifts – there is a set rotating roster in place, and this role requires all helpline therapists to work across this rotating shift pattern.

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Location: Remote
Position Type: Permanent Contract
Salary: €22.84 basic rate per hour/€30.00 Sunday rate per hour

Essential Criteria:

  • Have completed a Diploma or Degree course in Counselling & Psychotherapy

  • Be an Accredited or Pre-Accredited member of IACP, BACP, IAHIP, FTAI, IAPTP, APPI, APCP, NAPCP, PSI or ICP.

  • Be flexible and available to work shifts across the 24-hour day, including night shifts & weekends and on a rotating basis

  • Demonstrate evidence of their personal therapy work

  • Excellent listening, communication, decision-making and assessment skills

  • Great warmth and the ability to empathise

  • Proficiency in MS Office and Outlook

Desirable Criteria:

  • Previous helpline experience, either in a paid or voluntary capacity

  • Training and experience in working with those at risk of or affected by suicide

  • Experience in working as part of a Clinical Team

  • Experience using Salesforce or similar CRM system

The successful candidate shall be required to:

  • Build relationships and support callers using the stated policies and procedures of the Helpline

  • Work within the ethos and philosophy of Pieta

  • Receive ongoing external clinical supervision and attend group supervision internally in Pieta once per calendar month

  • Actively participate in Pieta internal meetings as appropriate e.g., staff/clinical meetings

  • Take responsibility for one’s own continued professional development

  • Keep up to date with best practice and procedures at all times in line with the Code of Ethics of IACP, IAHIP, FTAI, NAPCP, BACP, ICP or equivalent

Employee Benefits:

  • 2 paid days to attend a course relevant to your role in Pieta and €150 contribution towards a CPD course

  • Entitlement to 2 paid supervision (independent) sessions per month up to a maximum of €70 per session

  • Occupational pension scheme (Upon completion of probation period)

  • Travel pass & bike to work schemes

  • Employee Assistance Programme

  • Employee discounts

  • Supportive team environment with monthly in-house group supervision and Pieta Way training for all new starters

Note: Garda Vetting is required of the successful candidates

Applications for the above should be made through our website or via email, attaching a cover letter (outlining your particular suitability to the role) with an updated Curriculum Vitae to by Friday 2nd December 2022.


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