Frequently asked questions

How does someone get a referral to Pieta House?
You can ring up and make an appointment for yourself. Alternatively, someone else can make an appointment for you. That person could be your partner, parent, friend, colleague or school counsellor. You don’t need a doctor’s referral, or to have a psychiatric report already.

How long is the waiting list for an appointment?
Our waiting time is rarely more than a week, although we do have some particularly busy periods. There is no waiting list for anyone in acute crisis.

How much does it cost?
Our service is completely free.

How long does therapy take?
It’s really up to the individual, but it could last up to 12 weeks.

Does treatment involve medication?
We don’t prescribe medication. We work with the person, their doctor and their family to improve their well-being.

What happens in a therapy session?
After an initial assessment, the person is assigned a therapist. They’ll see the therapist at least once a week for one-to-one sessions. The therapist will work to build a strong rapport with the person. They’ll help the person come through their crisis and exchange their negative feelings for positive, hopeful emotions. Each session lasts 50 minutes.

What can the family do?
We see the family and the person supporting our clients as an important part of on-going therapy. They’re at the frontline of the clients' distress. We show them how to deal with their own fear and upset at the situation, and how to help and support the person in crisis.

A support therapist is available for families or persons supporting our clients, if they want this help, and they’ll meet for up to 5 weekly appointments. This service is also free.

What happens after attending Pieta House?
We’ll make sure that you have the tools to continue your recovery after your time with us. This might mean on-going support with another counselling centre.

Do you provide any other services?
Yes. We have a 24/7 Freephone helpline that can be accessed by calling 1800 247 247. This helpline is staffed at all times by qualified therapists. There is also a text line that can be accessed by texting the word HELP to 51444 (standard text rates apply).

We also provide an outreach service for LGBT+ young people in partnership with BeLonG To, located in their offices in Dublin city centre.