Most Asked Questions General Worried About Someone Self-harm Bereavement & Liaison BeLong To
Most Asked Questions
Most Asked Questions General Worried About Someone Self-harm Bereavement & Liaison BeLong To
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When is the best time to call the Pieta 24hr Crisis Helpline?

There are no typical good or bad times to call our 24hr Crisis Helpline. If you are in a crisis and need help, call us immediately. Our team of qualified and experienced therapists are available to support you.

At times, we may experience an increase in calls and texts and you may be asked to hold before being connected to a therapist. Due to the nature of our calls, it is hard to predict how long your wait time may be. We ask that you please do continue to hold and you will be connected as soon as a counsellor becomes available. We appreciate any wait may be difficult and thank you for your patience.

We are continuously working to reduce wait times.

How do I book an appointment?

To make an appointment, call Pieta's Therapy Services phoneline on 0818 111 126. Our Therapy Services team is available Monday - Friday from 8am - 9pm and Saturday from 9am - 2pm to support you with accessing our free therapy services and provide information on therapy for you or someone you are concerned about. No referral needed.

When is it time to get help?

Grief is painful and can be exhausting. It is not always easy to decide when is the right time for you to seek suicide bereavement support/therapy. You may find it helpful to receive extra help with your grief if you:

  • Continue to feel numb and empty some months after the death.

  • Cannot sleep or suffer nightmares for a period of time.

  • Feel you cannot handle intense feelings or physical sensations such as exhaustion, confusion, anxiety, chronic tension, or pain.

  • Feel overwhelmed by thoughts and feelings brought about by your loved ones death, such as guilt, anger, or rejection.

  • Have no one with whom to share your grief, though you may feel the need to do so.

  • Keep constantly active to keep your emotions at bay.

  • Find you may be drinking to excess or misusing drugs.

  • Find you are worrying or thinking about suicide yourself.

  • Feel afraid that those around you are vulnerable and not coping.

Are calls and conversations to the Pieta 24hr Crisis Helpline confidential?

All calls are confidential within pieta. If you are an existing pieta client or have previously engaged in our services, your information may be available to the helpline therapist. This allows the therapist to better support you through your crisis.

There are limits to confidentiality, which are outlined to you before you are connected to a therapist. These limits are as follows;

If it becomes apparent that you are at high risk of harming yourself dying by suicide and you have provided identifying information, this information will be passed to the relevant authorities in efforts to keep you safe.

If it becomes apparent you are at risk of harming others, and you have provided identifying information, this information will be passed to the relevant authorities.

If you disclose identifying information of someone who is abusing/has abused children or from whom children may be at risk of abuse, or information regarding past sexual abuse where there is immediate concern for the welfare of a child, this information will be reported to the relevant authorities under the Children First Policy Guidelines 2011 and Children’s first act 2015 under which we are governed.

Are phone calls to the Pieta 24hr Crisis Helpline recorded

Calls to our 24-hour crisis helpline are not recorded. All calls are confidential within Pieta, however, there are limits to this confidentiality. These limits are outlined to you when you call our helpline in recording heard before connecting to a therapist.

Is there a difference when someone dies by suicide?

Yes, a death by suicide is a different type of grief and can often be complicated.

The loss of a loved one by suicide can cause fear to those grieving; fear of community judgement and fear of further suicides. There are unanswered questions which lead to feelings of isolation and feeling overwhelmed.

Understand that we’re here to help you through this grief, please contact us to help.

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When is the best time to call the Pieta 24hr Crisis Helpline?

There are no typical good or bad times to call our 24hr Crisis Helpline. If you are in a crisis and need help, call us immediately. Our team of qualified and experienced therapists are available to support you.

At times, we may experience an increase in calls and texts and you may be asked to hold before being connected to a therapist. Due to the nature of our calls, it is hard to predict how long your wait time may be. We ask that you please do continue to hold and you will be connected as soon as a counsellor becomes available. We appreciate any wait may be difficult and thank you for your patience.

We are continuously working to reduce wait times.

How do I book an appointment?

To make an appointment, call Pieta's Therapy Services phoneline on 0818 111 126. Our Therapy Services team is available Monday - Friday from 8am - 9pm and Saturday from 9am - 2pm to support you with accessing our free therapy services and provide information on therapy for you or someone you are concerned about. No referral needed.

Are calls and conversations to the Pieta 24hr Crisis Helpline confidential?

All calls are confidential within pieta. If you are an existing pieta client or have previously engaged in our services, your information may be available to the helpline therapist. This allows the therapist to better support you through your crisis.

There are limits to confidentiality, which are outlined to you before you are connected to a therapist. These limits are as follows;

If it becomes apparent that you are at high risk of harming yourself dying by suicide and you have provided identifying information, this information will be passed to the relevant authorities in efforts to keep you safe.

If it becomes apparent you are at risk of harming others, and you have provided identifying information, this information will be passed to the relevant authorities.

If you disclose identifying information of someone who is abusing/has abused children or from whom children may be at risk of abuse, or information regarding past sexual abuse where there is immediate concern for the welfare of a child, this information will be reported to the relevant authorities under the Children First Policy Guidelines 2011 and Children’s first act 2015 under which we are governed.

Do I need to give my name when I call the Pieta 24hr Crisis Helpline?

No, you do not need to give your name. You may be asked by the counsellor to give a name, if you feel comfortable to do so, this is for ease of conversation with the counsellor.

Are phone calls to the Pieta 24hr Crisis Helpline recorded

Calls to our 24-hour crisis helpline are not recorded. All calls are confidential within Pieta, however, there are limits to this confidentiality. These limits are outlined to you when you call our helpline in recording heard before connecting to a therapist.

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Can I ring Pieta without their permission?

Yes, you can call our 24 hour freephone helpline on 1800 247 247 or text HELP to 51444*.

Discuss with the therapist about how best to support the person and help in the current situation.

You will not be able to make an appointment without their knowledge or consent.

Do I need to ring their doctor for a referral?

No, medical referrals are not necessary for Pieta appointments.

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Am I the only one that self-harms?

No. Over 9,785* people presented to hospitals in 2018 with self-harm presentations.

*https://www.nsrf.ie/statistics/self-harm/

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Why have the Gardai been in touch about this death?

In Ireland, it is a legal requirement that deaths from unnatural causes are reported to the local coroner. These are usually reported by the Gardai.

An Garda Siochana act as agents on behalf of the coroner to inquire into the circumstances of a death in order to establish the facts. In the course of these duties, it may be necessary for the Gardai to take statements for their report. A death certificate can only be issued by the Registrar of Deaths after the coroner has issued a Coroner’s Certificate. An interim death certificate can be issued which is accepted by the Department of Social and Family Affairs for bereavement entitlements and other benefit claims. The SBLO service can support you with this.

When is it time to get help?

Grief is painful and can be exhausting. It is not always easy to decide when is the right time for you to seek suicide bereavement support/therapy. You may find it helpful to receive extra help with your grief if you:

  • Continue to feel numb and empty some months after the death.

  • Cannot sleep or suffer nightmares for a period of time.

  • Feel you cannot handle intense feelings or physical sensations such as exhaustion, confusion, anxiety, chronic tension, or pain.

  • Feel overwhelmed by thoughts and feelings brought about by your loved ones death, such as guilt, anger, or rejection.

  • Have no one with whom to share your grief, though you may feel the need to do so.

  • Keep constantly active to keep your emotions at bay.

  • Find you may be drinking to excess or misusing drugs.

  • Find you are worrying or thinking about suicide yourself.

  • Feel afraid that those around you are vulnerable and not coping.

Who should I contact to deal with the financial matters on behalf of the deceased?

You and your family, or friends, will need to eventually look after financial obligations on behalf of the deceased. This can include:

  • Notifying banks, credit unions, post office, or companies where shares were held

  • Cancel direct debits, standing orders, subscriptions or memberships

  • Cancel insurance policies

  • Contact the Department of Social protection if the deceased was in receipt of welfare payments

  • Notify any hire or loan companies

  • Contact the tax office

  • Change the names on utility bills or mortgage accounts

How should I feel?

You are going through an extremely difficult time right now following a death by suicide. Be kind to yourself and those around you that are navigating life following this loss. There is no right or wrong way to grieve, grief is unique and individual.

Common reactions and emotions include:

  • Shock, denial, disbelief

  • Numbness, isolation

  • Questioning

  • Anger, blame

  • Exhaustion, sleep disturbances, lack of appetite, physical ailments

  • Fear, anxiety, depression

Is there a difference when someone dies by suicide?

Yes, a death by suicide is a different type of grief and can often be complicated.

The loss of a loved one by suicide can cause fear to those grieving; fear of community judgement and fear of further suicides. There are unanswered questions which lead to feelings of isolation and feeling overwhelmed.

Understand that we’re here to help you through this grief, please contact us to help.

How do I explain to children what happened?

Children's way of grieving can be different from adults. Approach the young person in a safe space so they feel comfortable discussing what has happened.

Ask and understand what they know has taken place. Encourage and answer questions. Explain as honestly and as clearly in an age appropriate manner.

Allow them to express their emotions as they surface.

Ensure they comprehend that regardless of previous experiences, anything they have done or said did not cause this death.

Will I always have this intense feeling?

With time and support, this intense feeling can reduce so you will be able to carry the memory of your loved one with you into the future as you move forward. When things seem bleak, it is important to live day to day. Remember that feelings don't always stay the same, and that help is always available when you need it.

What are the different bereavement services?

Pieta provide three types of bereavement services: Suicide bereavement liaison service (SBL), suicide bereavement therapy, and our helpline are on call 24 hours a day.

SBL Service
The SBL Service provides support and practical information immediately after a death by suicide. The SBLO can support from 48 hour after a loss through suicide.

Suicide Bereavement Therapy
Our therapists provide suicide bereavement therapy from eight weeks on, after a death by suicide.

Helpline
Over the phone counselling for those bereaved by suicide.

What is an SBLO?

An SBLO is a Suicide Bereavement Liaison Officer. They are professionally trained Pieta House therapists that are mobile. They support families and communities in the immediate aftermath of a death by suicide. Their role is to support, sign-post and connect families with service providers when needed.

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I’m older than 23 / unable to access Dublin City Centre, what should I do?

All Pieta House centres are LGBTQIA+ friendly, please contact the nearest centre to you to book an appointment. Please discuss your worries with our clinical support team who will do their best to accommodate you and help work through these fears.

How do I book an appointment?

To make an appointment, call Pieta's Therapy Services phoneline on 0818 111 126. Our Therapy Services team is available Monday - Friday from 8am - 9pm and Saturday from 9am - 2pm to support you with accessing our free therapy services and provide information on therapy for you or someone you are concerned about. No referral needed.

When and where do the sessions take place

The sessions take place every Tuesday and Wednesday between 9am and 1pm on the first floor of the BeLonG To offices (13 Parliament Street, Dublin 2). To access the building, buzz the door and then walk to the second floor to meet your therapist.

Is it confidential?

Yes. Whatever you say in the session will be between you and the therapist.

We only need to share information or take action if you ask us to, if we believe your or someone else’s life is in danger, or if you are being hurt by someone in a position of trust, like a teacher or parent.

How long does a session last?

Each session lasts up to 50 minutes and the treatment lasts up to 12 sessions.

What happens in a session?

You can talk about anything from self-harm, to school, to coming out. Our therapist will work with you through any difficulties that you are currently facing.

Who will I be chatting to?

You will be chatting with Nash. She is a qualified, accredited Psychotherapist with over 10 years of experience working with at-risk young people.

24 hour phone or text support available now. We’re here for you