Most Asked Questions General Feeling Suicidal Worried About Someone Self-harm Bereavement & Liaison BeLong To
Most Asked Questions
Most Asked Questions General Feeling Suicidal Worried About Someone Self-harm Bereavement & Liaison BeLong To
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What can help me to stop feeling this way?

This feeling is temporary. While you may have been feeling this way for a significant time, it too will pass. Be kind to yourself and recognise you are not in a good space right now. Be careful not to punish yourself or berate yourself for feeling like this.

Put in place practical measures to help you such as:

  • Call our 24 hour freephone helpline on 1800 247 247 or text HELP to 51444*.

  • Discuss with the therapist about booking an appointment at the nearest Pieta centre to you.

  • Ask for help. Call or text a friend/family member, let them know you would like to catch up soon as you’re not in a good headspace

  • Take a small break from your current activity; close your eyes, feel your breath, feel your feet on the ground.

  • Go for a walk; take in your surroundings and observe what is around you.

  • Listen to a meditation podcast or a chilled music playlist for 20 minutes to re-energise

  • Cry without judgement, let yourself feel your emotions so they are free to pass.

Please remember you’re not alone, we’re here to help you.

*std msg rates apply

When is the best time to call the Pieta helpline?

There are no typical good or bad times to call our helpline. If you are in a crisis and need help, call us immediately.

In extremely busy periods a call may take some time to be answered. Please do not let this deter you and call back in a short while. Understandably as our therapists are dealing with sensitive situations they may need to spend extra time on calls to those that dial in to help in the most appropriate manner possible. Our helpline team value and respect all callers so appreciate your understanding

How do I book an appointment?

To make an appointment, call Pieta House Dublin South (01 462 4792) or send an email to belongto@pieta.ie. Let them know you would like to meet with Nash for counselling at BeLonG To and they will find a time that works for you to come in for your first session. All sessions are free.

When is it time to get help?

Grief is painful and can be exhausting. It is not always easy to decide when is the right time for you to seek suicide bereavement support/therapy. You may find it helpful to receive extra help with your grief if you:

  • Continue to feel numb and empty some months after the death.

  • Cannot sleep or suffer nightmares for a period of time.

  • Feel you cannot handle intense feelings or physical sensations such as exhaustion, confusion, anxiety, chronic tension, or pain.

  • Feel overwhelmed by thoughts and feelings brought about by your loved ones death, such as guilt, anger, or rejection.

  • Have no one with whom to share your grief, though you may feel the need to do so.

  • Keep constantly active to keep your emotions at bay.

  • Find you may be drinking to excess or misusing drugs.

  • Find you are worrying or thinking about suicide yourself.

  • Feel afraid that those around you are vulnerable and not coping.

Are calls and conversations to the Pieta helpline confidential?

Yes, you do not need to share your name or personal information with the therapist if you prefer not to.

If the therapists believe there is a direct threat to a caller's life we will need to request a number to call you back on.

How can Pieta help me?

The Pieta Helpline team can help you immediately over the phone or via text message. Our fully trained therapists are available 24 hours per day to answer your call or reply to your text.

Once you’ve been in touch with the team and are ready to begin your treatment, Pieta provide up to twelve free counselling sessions with a therapist to help work through your suicidal thoughts. Our model is strength based and solution focused so your assigned therapist will assist you working through the current issues that have led you to feeling this way.

In working with your therapist you will develop skills and find ways to manage your thoughts and feelings so that you find reason for living so suicide is no longer an option for you.

Are phone calls to the Pieta helpline recorded

No, calls are 100% confidential.

Should I tell someone?

Yes. Let someone know how you’re currently feeling.

This person could be a friend, family member, team mate, work colleague; someone you trust and feel comfortable speaking with.

If you do not feel comfortable reaching out to someone you know please call our 24 hour freephone helpline to chat this through with Pieta therapists. They can help you through this situation.

You may feel alone, isolated, and desolate right now but reaching out to a person in your network will help you get through this. When someone asks for help it is respected and appreciated just how hard this was and they will want to assist you as best they can.

Is there a difference when someone dies by suicide?

Yes, a death by suicide is a different type of grief and can often be complicated.

The loss of a loved one by suicide can cause fear to those grieving; fear of community judgement and fear of further suicides. There are unanswered questions which lead to feelings of isolation and feeling overwhelmed.

Understand that we’re here to help you through this grief, please contact us to help.

Will I get through this? Will I find my way out of this?

Yes. You may have been feeling this way for a substantial time, or it may have came upon you quite quickly but in all instances please know you will get through this.

By changing how you think you can change how you feel. Your feelings are temporary and will eventually pass.

With help and support from Pieta, you can start to see a hopeful outlook on life.

How can I help?

If someone has reached out to you and told you that they are having suicidal thoughts you are now in a position of trust. This person feels comfortable approaching you and while they might not ask you directly, they are seeking some form of help.

Listen to what they are telling you.

Reserve judgement or accusational remarks which will not benefit the situation or encourage them to seek further help.

Do not feel responsible or obliged to have all the answers right now. They are looking for support and help, not an instant resolution from you. Help them on this path from self-harm to self-care.

Call our 24 hour freephone helpline on 1800 247 247 or text HELP to 51444*.

You will need the person's permission before booking an appointment at the nearest Pieta centre to you, but you can call and speak with a counsellor confidentially for support.

Expand All Collapse All

When is the best time to call the Pieta helpline?

There are no typical good or bad times to call our helpline. If you are in a crisis and need help, call us immediately.

In extremely busy periods a call may take some time to be answered. Please do not let this deter you and call back in a short while. Understandably as our therapists are dealing with sensitive situations they may need to spend extra time on calls to those that dial in to help in the most appropriate manner possible. Our helpline team value and respect all callers so appreciate your understanding

Are calls and conversations to the Pieta helpline confidential?

Yes, you do not need to share your name or personal information with the therapist if you prefer not to.

If the therapists believe there is a direct threat to a caller's life we will need to request a number to call you back on.

Do I need to give my name when I call the Pieta helpline?

No, this is not mandatory, this is based on personal preference.

Are phone calls to the Pieta helpline recorded

No, calls are 100% confidential.

Expand All Collapse All

What can help me to stop feeling this way?

This feeling is temporary. While you may have been feeling this way for a significant time, it too will pass. Be kind to yourself and recognise you are not in a good space right now. Be careful not to punish yourself or berate yourself for feeling like this.

Put in place practical measures to help you such as:

  • Call our 24 hour freephone helpline on 1800 247 247 or text HELP to 51444*.

  • Discuss with the therapist about booking an appointment at the nearest Pieta centre to you.

  • Ask for help. Call or text a friend/family member, let them know you would like to catch up soon as you’re not in a good headspace

  • Take a small break from your current activity; close your eyes, feel your breath, feel your feet on the ground.

  • Go for a walk; take in your surroundings and observe what is around you.

  • Listen to a meditation podcast or a chilled music playlist for 20 minutes to re-energise

  • Cry without judgement, let yourself feel your emotions so they are free to pass.

Please remember you’re not alone, we’re here to help you.

*std msg rates apply

Will I ever feel any better?

Yes, while this feeling is intense and all consuming right now; you will feel better in time.

It can be hard to think of a time in the future without feeling this way but with help and support you will be able to have a better outlook on life.

Each person will have a different time scale on their journey to feeling better, some may feel lifted within days, some may take weeks or months. Know that you too will begin to feel better in time.

How can Pieta help me?

The Pieta Helpline team can help you immediately over the phone or via text message. Our fully trained therapists are available 24 hours per day to answer your call or reply to your text.

Once you’ve been in touch with the team and are ready to begin your treatment, Pieta provide up to twelve free counselling sessions with a therapist to help work through your suicidal thoughts. Our model is strength based and solution focused so your assigned therapist will assist you working through the current issues that have led you to feeling this way.

In working with your therapist you will develop skills and find ways to manage your thoughts and feelings so that you find reason for living so suicide is no longer an option for you.

Who should I tell?

Let someone know how you’re currently feeling.

This person could be a friend, family member, team mate, work colleague; someone you trust and feel comfortable speaking with.

If you do not feel comfortable reaching out right now please call our 24 hour freephone helpline to chat this through with Pieta therapists. They can help you through this situation.

You may feel alone, isolated, and desolate right now but reaching out to a person in your network will help you get through this. When someone asks for help it is respected and appreciated just how hard this was and they will want to assist you as best they can.

Will I get through this? Will I find my way out of this?

Yes. You may have been feeling this way for a substantial time, or it may have came upon you quite quickly but in all instances please know you will get through this.

By changing how you think you can change how you feel. Your feelings are temporary and will eventually pass.

With help and support from Pieta, you can start to see a hopeful outlook on life.

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What if their wound looks infected or dangerous?

If someone has reached out to you about a serious self-harming incident, please take this matter seriously.

Let them know you’re there to support them, without judgement, and that you’ll try your best to help them out right now.

Discuss with them calmly about what is the best option for medical care; GP, local hospital, a&e, or ambulance. Ensure they attend a medical appointment as soon as possible to prevent infection or further injury.

Will there ever be a time when they don’t self harm?

Self-harm is a coping practice during times of stress, intense change, or low mood.

There is no proven link between self-harming and suicidal ideation.

While self-harming may not be ideal for everyone, it is a viable coping method for some.

What do I do?

Be there for them. Let them know you’re there to help and support them.

Ask them how they would, ideally, like to approach the current situation.

Do not force them into any situations they do not feel safe or comfortable with.

Call our 24 hour freephone helpline on 1800 247 247 or text HELP to 51444*.

Discuss with the therapist about how to be a support in the current situation.

Help with booking an appointment at the nearest Pieta Centre to you, our clinical support team will need to talk to them to assess the situation, but you can be there while this takes place.

If it is a medical emergency situation please call the emergency services immediately on 999 or 112.

How can I help?

If someone has reached out to you and told you that they are having suicidal thoughts you are now in a position of trust. This person feels comfortable approaching you and while they might not ask you directly, they are seeking some form of help.

Listen to what they are telling you.

Reserve judgement or accusational remarks which will not benefit the situation or encourage them to seek further help.

Do not feel responsible or obliged to have all the answers right now. They are looking for support and help, not an instant resolution from you. Help them on this path from self-harm to self-care.

Call our 24 hour freephone helpline on 1800 247 247 or text HELP to 51444*.

You will need the person's permission before booking an appointment at the nearest Pieta centre to you, but you can call and speak with a counsellor confidentially for support.

Can I ring Pieta without their permission?

Yes, you can call our 24 hour freephone helpline on 1800 247 247 or text HELP to 51444*.

Discuss with the therapist about how best to support the person and help in the current situation.

You will not be able to make an appointment without their knowledge or consent.

Do I need to ring their doctor for a referral?

No, medical referrals are not necessary for Pieta appointments.

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Am I the only one that self-harms?

No. Over 9,785* people presented to hospitals in 2018 with self-harm presentations.

*https://www.nsrf.ie/statistics/self-harm/

Will I ever stop feeling this way?

Yes, while this feeling is intense and all consuming right now; you can feel better in time.

It can be hard to think of a time in the future without relying on this coping mechanism but with help and support you will be able to replace harmful techniques with alternative practice.

I’ve hurt myself quite badly this time, what do I do?

Please reach out immediately.

  • Contact a friend, family member, team mate, or work colleague.

  • Briefly, inform them of your injury and that you need help seeking professional medical attention.

  • Ensure you attend a medical appointment as soon as possible to prevent infection or further injury.

Should I tell someone?

Yes. Let someone know how you’re currently feeling.

This person could be a friend, family member, team mate, work colleague; someone you trust and feel comfortable speaking with.

If you do not feel comfortable reaching out to someone you know please call our 24 hour freephone helpline to chat this through with Pieta therapists. They can help you through this situation.

You may feel alone, isolated, and desolate right now but reaching out to a person in your network will help you get through this. When someone asks for help it is respected and appreciated just how hard this was and they will want to assist you as best they can.

Will there be a time when they don't need to engage in self-harm?

Self-harm is a coping practice during times of stress, intense change, or low mood.

While self-harming may not be ideal for everyone, it is a viable coping method for some.

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Why have the Gardai been in touch about this death?

In Ireland, it is a legal requirement that deaths from unnatural causes are reported to the local coroner. These are usually reported by the Gardai.

An Garda Siochana act as agents on behalf of the coroner to inquire into the circumstances of a death in order to establish the facts. In the course of these duties, it may be necessary for the Gardai to take statements for their report. A death certificate can only be issued by the Registrar of Deaths after the coroner has issued a Coroner’s Certificate. An interim death certificate can be issued which is accepted by the Department of Social and Family Affairs for bereavement entitlements and other benefit claims. The SBLO service can support you with this.

When is it time to get help?

Grief is painful and can be exhausting. It is not always easy to decide when is the right time for you to seek suicide bereavement support/therapy. You may find it helpful to receive extra help with your grief if you:

  • Continue to feel numb and empty some months after the death.

  • Cannot sleep or suffer nightmares for a period of time.

  • Feel you cannot handle intense feelings or physical sensations such as exhaustion, confusion, anxiety, chronic tension, or pain.

  • Feel overwhelmed by thoughts and feelings brought about by your loved ones death, such as guilt, anger, or rejection.

  • Have no one with whom to share your grief, though you may feel the need to do so.

  • Keep constantly active to keep your emotions at bay.

  • Find you may be drinking to excess or misusing drugs.

  • Find you are worrying or thinking about suicide yourself.

  • Feel afraid that those around you are vulnerable and not coping.

Who should I contact to deal with the financial matters on behalf of the deceased?

You and your family, or friends, will need to eventually look after financial obligations on behalf of the deceased. This can include:

  • Notifying banks, credit unions, post office, or companies where shares were held

  • Cancel direct debits, standing orders, subscriptions or memberships

  • Cancel insurance policies

  • Contact the Department of Social protection if the deceased was in receipt of welfare payments

  • Notify any hire or loan companies

  • Contact the tax office

  • Change the names on utility bills or mortgage accounts

How should I feel?

You are going through an extremely difficult time right now following a death by suicide. Be kind to yourself and those around you that are navigating life following this loss. There is no right or wrong way to grieve, grief is unique and individual.

Common reactions and emotions include:

  • Shock, denial, disbelief

  • Numbness, isolation

  • Questioning

  • Anger, blame

  • Exhaustion, sleep disturbances, lack of appetite, physical ailments

  • Fear, anxiety, depression

Is there a difference when someone dies by suicide?

Yes, a death by suicide is a different type of grief and can often be complicated.

The loss of a loved one by suicide can cause fear to those grieving; fear of community judgement and fear of further suicides. There are unanswered questions which lead to feelings of isolation and feeling overwhelmed.

Understand that we’re here to help you through this grief, please contact us to help.

How do I explain to children what happened?

Children's way of grieving can be different from adults. Approach the young person in a safe space so they feel comfortable discussing what has happened.

Ask and understand what they know has taken place. Encourage and answer questions. Explain as honestly and as clearly in an age appropriate manner.

Allow them to express their emotions as they surface.

Ensure they comprehend that regardless of previous experiences, anything they have done or said did not cause this death.

Will I always have this intense feeling?

With time and support, this intense feeling can reduce so you will be able to carry the memory of your loved one with you into the future as you move forward. When things seem bleak, it is important to live day to day. Remember that feelings don't always stay the same, and that help is always available when you need it.

What are the different bereavement services?

Pieta provide three types of bereavement services: Suicide bereavement liaison service (SBL), suicide bereavement therapy, and our helpline are on call 24 hours a day.

SBL Service
The SBL Service provides support and practical information immediately after a death by suicide. The SBLO can support from 48 hour after a loss through suicide.

Suicide Bereavement Therapy
Our therapists provide suicide bereavement therapy from eight weeks on, after a death by suicide.

Helpline
Over the phone counselling for those bereaved by suicide.

What is an SBLO?

An SBLO is a Suicide Bereavement Liaison Officer. They are professionally trained Pieta House therapists that are mobile. They support families and communities in the immediate aftermath of a death by suicide. Their role is to support, sign-post and connect families with service providers when needed.

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I’m older than 23 / unable to access Dublin City Centre, what should I do?

All Pieta House centres are LGBTQI+ friendly, please contact the nearest centre to you to book an appointment. Please discuss your worries with our clinical support team who will do their best to accommodate you and help work through these fears.

How do I book an appointment?

To make an appointment, call Pieta House Dublin South (01 462 4792) or send an email to belongto@pieta.ie. Let them know you would like to meet with Nash for counselling at BeLonG To and they will find a time that works for you to come in for your first session. All sessions are free.

When and where do the sessions take place

The sessions take place every Tuesday and Wednesday between 9am and 1pm on on the first floor of the BeLonG To offices (13 Parliament Street, Dublin 2). To access the building, you buzz the door and then walk to the second floor to meet the therapist.

Is it confidential?

Yes, whatever you say in the session will be between you and the therapist.

We only need to share information or take action if you ask us to; if we believe your life or someone else’s life is in danger; or if you are being hurt by someone in a position of trust like a teacher or parent.

How long does a session last?

Each session lasts up to 50 minutes and the treatment lasts up to 12 sessions.

What happens in a session?

You can talk about anything from self-harm, to school, to coming out. Our therapist will work with you through any difficulties that you are currently facing.

Who will I be chatting to?

You will be chatting to Nash. She is a qualified accredited Psychotherapist with over 10 years of experience in working with young people at risk.

24 hour phone or text support available now. We’re here for you