How can I help?

When someone finds the courage to talk about wanting to take their own life, they’re asking for help. It is vital to take this seriously. They’re not looking for attention, they want to stop the pain that’s making their life unbearable.

They’ll need your compassion and kindness at this low point and they’ll need the support that we can offer at Pieta.

When someone finds the courage to talk about wanting to take their own life, they’re asking for help.

Ask their permission to call Pieta House and make an appointment. We’ll see them as soon as possible. Reassure the person that we can help them to stop the pain.

What to expect when you call us

When you call us, our clinical support team will ask you some questions to make sure that you are bringing your friend or family member to the right place. We will need to speak to the person directly too, you can be with them when we make that call. We’ll then arrange an appointment for them to visit a Pieta Centre.

Before the appointment, be supportive and vigilant. Involve other family members and friends. Although they may ask you not to tell anyone about how they are feeling, it is important to tell some people (possibly their parents, family or friends) who can help you to help them through the crisis.

When you’re with them try not to ask too many questions.

Check in with the person to support them

Check in with the person to support them the best way you can over the next couple of weeks. Find out how they’re feeling. Some days they may feel great, but other days they might seem very low again. This is quite normal but, if you need extra support contact our helpline.

Our service is totally free. We also offer support and advice to friends and family.

Reach out to Pieta – let us help. We’re here for you.

Some Help & Advice

Do I need to ring their doctor for a referral?

No, medical referrals are not necessary for Pieta appointments.

Can I ring Pieta without their permission?

Yes, you can call our 24 hour freephone helpline on 1800 247 247 or text HELP to 51444*.

Discuss with the therapist about how best to support the person and help in the current situation.

You will not be able to make an appointment without their knowledge or consent.

How can I help?

If someone has reached out to you and told you that they are having suicidal thoughts you are now in a position of trust. This person feels comfortable approaching you and while they might not ask you directly, they are seeking some form of help.

Listen to what they are telling you.

Reserve judgement or accusational remarks which will not benefit the situation or encourage them to seek further help.

Do not feel responsible or obliged to have all the answers right now. They are looking for support and help, not an instant resolution from you. Help them on this path from self-harm to self-care.

Call our 24 hour freephone helpline on 1800 247 247 or text HELP to 51444*.

You will need the person's permission before booking an appointment at the nearest Pieta centre to you, but you can call and speak with a counsellor confidentially for support.

What do I do?

Be there for them. Let them know you’re there to help and support them.

Ask them how they would, ideally, like to approach the current situation.

Do not force them into any situations they do not feel safe or comfortable with.

Call our 24 hour freephone helpline on 1800 247 247 or text HELP to 51444*.

Discuss with the therapist about how to be a support in the current situation.

Help with booking an appointment at the nearest Pieta Centre to you, our clinical support team will need to talk to them to assess the situation, but you can be there while this takes place.

If it is a medical emergency situation please call the emergency services immediately on 999 or 112.

For further help and advice see our FAQ section. If you know someone is in immediate danger or experiencing a medical emergency call Emergency Services on 112 or 999 now.

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