If you are in a crisis situation please call us immediately on 1800 247 247 or text HELP to 51444*.
Our helpline team are professionally trained therapists so are best placed to help you if you are experiencing suicidal ideation, engaging in self-harm, or have been bereaved by suicide.
The helpline team are available to help you 24 hours a day, every day of the year.
If you are supporting someone in crisis, we can help and guide you.
Our helpline team can provide information on Pieta services, centre locations, and how to book an assessment.
*std msg rates apply
Some Help & Advice
When is the best time to call the Pieta 24hr Crisis Helpline?
There are no typical good or bad times to call our 24hr Crisis Helpline. If you are in a crisis and need help, call us immediately. Our team of qualified and experienced therapists are available to support you.
At times, we may experience an increase in calls and texts and you may be asked to hold before being connected to a therapist. Due to the nature of our calls, it is hard to predict how long your wait time may be. We ask that you please do continue to hold and you will be connected as soon as a counsellor becomes available. We appreciate any wait may be difficult and thank you for your patience.
We are continuously working to reduce wait times.
Are calls and conversations to the Pieta 24hr Crisis Helpline confidential?
All calls are confidential within pieta. If you are an existing pieta client or have previously engaged in our services, your information may be available to the helpline therapist. This allows the therapist to better support you through your crisis.
There are limits to confidentiality, which are outlined to you before you are connected to a therapist. These limits are as follows;
If it becomes apparent that you are at high risk of harming yourself dying by suicide and you have provided identifying information, this information will be passed to the relevant authorities in efforts to keep you safe.
If it becomes apparent you are at risk of harming others, and you have provided identifying information, this information will be passed to the relevant authorities.
If you disclose identifying information of someone who is abusing/has abused children or from whom children may be at risk of abuse, or information regarding past sexual abuse where there is immediate concern for the welfare of a child, this information will be reported to the relevant authorities under the Children First Policy Guidelines 2011 and Children’s first act 2015 under which we are governed.
Do I need to give my name when I call the Pieta 24hr Crisis Helpline?
No, you do not need to give your name. You may be asked by the counsellor to give a name, if you feel comfortable to do so, this is for ease of conversation with the counsellor.
Are phone calls to the Pieta 24hr Crisis Helpline recorded
Calls to our 24-hour crisis helpline are not recorded. All calls are confidential within Pieta, however, there are limits to this confidentiality. These limits are outlined to you when you call our helpline in recording heard before connecting to a therapist.
For further help and advice see our FAQ section. If you are in immediate danger or a medical emergency please call Emergency Services on 112 or 999 now.
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