Pieta is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve.

Pieta welcomes both positive and negative feedback. Therefore we aim to ensure that:
  • It is as easy as possible to make a complaint

  • We treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response

  • We treat it seriously whether it is made by telephone, letter, fax, email or in person;

  • We deal with it quickly and politely.

  • We respond accordingly - for example, with an explanation, or an apology where we have got things wrong, and information on any action taken etc.;

  • We learn from complaints, use them to improve, and monitor them at our Board.

Download Complaints Procedure

Procedure

If you have feedback or a complaint regarding our fundraising activities, please contact Pieta’s Director of Funding & Advocacy in writing or by telephone.

Director of Funding & Advocacy,
Pieta,
First Floor, Greenhills Retail Park,
Greenhills Road,
Tallaght,
Dublin 24.

Tel: 01 4585490

Head Office is open 5 days Monday to Friday from 9.00 am to 5.00 pm.

If you wish to take your complaint further, or if it is a non-funding related comment, please write to our Chief Executive Officer:

Ms Elaine Austin
CEO,
Pieta,
First Floor, Greenhills Retail Park,
Greenhills Road,
Tallaght,
Dublin 24.

Tel: 01 4585490